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Project: • Complete Bathroom remodel. Gut to studs, remove a small closet partition. Planned Additional: • Install a hot water heater and configure the natural gas plumbing as required • Install a natural gas dryer and configure the natural gas plumbing as required • Hardwired smoke / CO detectors on every floor Unplanned additional: • Structural assessment and installation of a header to carry the weight of free hanging rafters from previous owners remodel. • Upgrading the houses mainline for the plumbing system from ½ to ¾ pipe. (Hot and cold water) Small on the spot fixes FoC • Stuck door repair – fixed several doors that were binding in the house. • Helped remove the dishwasher for servicing • Helped install / repair 2nd bathroom hardware • Helped unload my truck a few times as I was moving stuff over from my apt. Bill and the crew at Freehold Enterprises are nothing short of phenomenal. They have given me a quite high end bathroom for a bargain price, while making sure all the systems and services are safe and up to code. Insured? – Yes, and he had his Insurance Agent email me over proof of insurance within 30mins of it being requested. Courteous?– without fail throughout the entire job. Ethicial and moral?- without a doubt. He is upfront and bluntly honest. He lives the Holmes on Homes motto of “Make it Right” and “Just like I’d do it in my own house.” Communication? – while I was away on vacation in Singapore, he kept me up to date on the projects progress weekly sending me multiple pictures and kept me apprised of any issues. Cleanliness / Concern for the Non work areas – Bill papered and plastic’ed what seems 3/4s of the house in order to avoid any possible scratches to the hardwood floors or dust getting places where it shouldn't be. Any minor cosmetic damage that occurred during his work he made sure were made good; such as pressure washing the back patio where he was working and touching up the trim paint damage from his tape. The project detailed ripping out the existing ½ bath and bathroom closet for the installation of a shower and full bathroom remodel. There was an additional constraint that we would be out of the country for two weeks and wanted the project done while we were gone. Bill contacted me through Thumbtack and was courteous and detailed in his phone survey of the project. He was punctual in his arrival for the on-site job survey and he impressed me with his knowledge and willingness to work with our requirements and budget. We had our written and itemized estimate in hand 3 days later. After reviewing all collected estimates we chose to go with Bill and Freehold. That evening we met at home depot and decided on a color pallet and hardware styles. During the conversation and listening to Bill describe how he planned to stretch our budget, we decided to go ahead and give Bill full design control. The end product did not let us down. We gave him key and went off on our trip. While we were gone, Bill sent us continuous updates with photos explaining what was going on. He handled and repaired several unplanned for issues in stride and kept us updated on those; the header and house leveling for the unsupported rafters and the need to upgrade the mainline for the plumbing. Along the way he handled several other minor things as they came up; some stuck doors, installation of hardwired smoke detectors and some lights, etc. Due to both the planned and unplanned extras, we ran slightly over on time and budget, and had to move in while Bill was still finishing up. He worked with us to create minimal disturbance to our lives and routines. The finished product was worth the wait. His tile design and choices were gorgeous. The bathroom is beautiful and now out classes the rest of the house. We love it. Then to top it all off, since we had gone slightly over budget he was willing to work with us on the final payment. We highly recommend Bill and Freehold for your next project and plan to continue using him ourselves for additional projects on this and other properties. Feel free to contact me with any questions regarding this review and project: Stormer@frontiernet.net Sincerely, Jason Emans